💰 Refund & Cancellation Policy

Last updated: April 2025 • schoolrevise.com

💡 Summary: Free AI tools have no charges. For paid courses and tutoring sessions, we offer a fair refund policy as described below. We always aim to resolve issues first before processing refunds.

🆕 Free AI Tools

All 18 AI tools on School Revise are completely free. There are no charges, subscriptions or hidden fees for using any of our free tools. Since there is no payment involved, no refund policy applies to the free tools.

✅ No payment = No refund needed. Our free tools are always free.

📚 Paid Courses — Refund Policy

We want every student to be satisfied with their learning experience. Our refund policy for paid courses is as follows:

Scenario	Refund Eligibility
Requested within 7 days of purchase and less than 20% of course watched	✅ Full refund
Requested within 7 days of purchase and more than 20% of course watched	⚠ Partial refund (50%) at our discretion
Requested after 7 days of purchase	❌ No refund
Course was not as described or had technical issues preventing access	✅ Full refund regardless of time
Duplicate purchase (same course bought twice)	✅ Full refund for duplicate

⚠️ Please note: Refund requests must be submitted by email to hello@schoolrevise.com with your order details. Refunds are processed within 5–7 business days to your original payment method.

🏫 Live Tutoring Sessions — Refund Policy

Live one-on-one tutoring sessions are time-based bookings. Our refund policy for tutoring sessions:

Cancelled 24+ hours before session: Full refund ✅
Cancelled 2–24 hours before session: 50% refund
Cancelled less than 2 hours before session or no-show: No refund ❌
Teacher cancels session: Full refund or free rescheduling ✅
Technical issues on our platform prevent the session: Full refund or free rescheduling ✅

To cancel a session, email us at hello@schoolrevise.com or use the cancellation option in your account dashboard.

💳 How Refunds Are Processed

Approved refunds are processed as follows:

Refunds are returned to the original payment method (credit/debit card, UPI, PayPal etc.)
Processing time: 5–7 business days after approval
Bank or payment gateway processing may add an additional 2–5 business days
For international payments, currency conversion fees are non-refundable

❌ Non-Refundable Items

The following are not eligible for refunds under any circumstances:

Completed live tutoring sessions where the service was delivered as described
Course certificates that have already been issued and downloaded
Subscription fees for periods already used
Promotional or discounted purchases unless there is a platform error
Courses purchased during special sale events (clearly marked at time of purchase)

💬 How to Request a Refund

To request a refund, follow these steps:

Step 1: Email hello@schoolrevise.com with subject line: "Refund Request — [Your Name]"
Step 2: Include your order ID, course name and reason for refund
Step 3: We will respond within 24–48 hours with a decision
Step 4: If approved, refund will be processed within 5–7 business days

💬 We always try to resolve issues first. If you are unhappy with a course or session, please tell us — we may offer a replacement, credit or free session before processing a refund.

💬 Have a Refund Question?

💌 Email: hello@schoolrevise.com