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Grade X Employability Skills Level-II
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Unit 1-Communication Skills
Level II · Class 10 · CBSE
Unit 1: Communication Skills
Employability Skills · School Revise
1. Methods of communication
Three methods: verbal (spoken/written), non-verbal (body language) and visual (charts, images).
2. Feedback
Feedback is the receiver’s response. Good feedback is descriptive (describes what was done) and specific (clear and to the point), not vague.
3. Barriers to communication and how to overcome them
Barriers include physical (noise, distance), language, emotional and cultural barriers.
Overcome them by using simple language, listening actively, choosing the right channel and giving feedback.
4. Principles of communication – the 7 C’s
Effective communication follows the 7 C’s: Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.
Figure: The 7 C’s of communication
5. Writing skills
Write in complete, correct sentences and organise ideas into clear paragraphs with one main idea each.
Practice (Multiple Choice)
- 1. Good feedback should be?
- vague
- descriptive and specific
- long
- rude
- 2. Noise and distance are examples of?
- physical barriers
- the 7 C’s
- feedback
- encoding
- 3. ‘Concise’ as one of the 7 C’s means?
- long
- short and to the point
- rude
- wrong
- 4. Which is a barrier to communication??
- clear speech
- language difference
- feedback
- eye contact
- 5. The 7 C’s are the principles of?
- cooking
- effective communication
- typing
- banking
Answers: 1-b, 2-a, 3-b, 4-b, 5-b
School Revise · schoolrevise.com · Employability Skills Class 10 · Unit 1
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